Stress-Free Port Booking: Our 100% Refund Policy for Weather & Missed Cruise Docks
When you book a shore excursion with an independent local business, there is always one lingering worry in the back of your mind: “What happens to my money if my cruise ship can’t dock?”
Just this week, high winds and choppy seas from an offshore storm prevented a scheduled cruise ship from safely docking at the Port of Ensenada. While it was disappointing for the guests who were looking forward to riding along the beach with us in La Misión, it served as a great reminder of why our booking policy exists:
If your cruise ship cannot dock in Ensenada for any reason—weather, rough seas, schedule changes, or port cancellations—you receive a 100% full refund. No hassles, no hidden fees, no stress.
1. Zero Risk for Cruise Travelers
Planning your vacation should be exciting, not stressful. We know that weather and maritime decisions are completely out of your control as a passenger. You should never be penalized or left out of pocket for a port cancellation.
If your captain decides to bypass Ensenada or keep the ship at sea:
Simply let us know via text, email, or WhatsApp as soon as you have signal/Wi-Fi (or we will see the official port status update).
We immediately process a 100% refund back to your original payment method.
2. Why Book Independent Instead of Through the Cruise Line?
Cruise lines often tell passengers that booking shore excursions through third parties is risky. But when you book directly with Horses by Jose, you get the best of both worlds:
Private, Uncrowded Experience: A quiet, personalized trail ride through the La Misión valley and on the beach—far away from 50-person tour buses.
Direct Local Impact: Your booking supports local vaqueros, horse care, and a family-run ranch in Baja.
Same Safety Net: Just like cruise line tours, you are completely protected financially if the ship doesn't make port.
3. Guaranteed On-Time Return
For ships that do dock, our private port pickup driver meets you right outside the port reception area, monitors your ship’s docking window in real-time, and ensures you are back at the Ensenada terminal with plenty of time to spare before all-aboard time.
Explore Baja with Complete Confidence
Whether you’re sailing on Carnival, Royal Caribbean, Princess, or Disney, you can reserve your horseback riding adventure and post-ride Taco Party knowing your investment is 100% protected.
Cruising to Ensenada soon? Check your port dates and reserve your private shore excursion at horsesbyjose.com!
